Getting Started

Q: What Credit Cards do you accept?

                A: Visa, MasterCard and American Express.

Q: What is your lead time?

A: The normal lead time is 5-7 days. If large quantities are ordered longer lead times may occur. If you would like your product faster, your order can be expedited. Same day or next day is available. (Note: expediting fees may apply)

Q: How do I know which style of interlock is needed for my equipment?

A:  It is best to contact the equipment manufacturer first to find out if any provisions are provided on the equipment for interlocks.  If no provisions are available, providing Kirk with additional information and pictures of your equipment, we can help determine the best solution for your interlocking needs.

Q: Can you give me a quote on a scheme from your scheme book?

A: The schemes do not tell us what interlocks are needed or the specific type of equipment. Schemes only tell us how to key the interlocks. Once we know what specific interlocks you would like we would be happy to give you a quote.

Q: How can I get a CAD drawing?

A: Register for our Cad Model Portal to gain access to 2D and 3D product images of KIRK products.  If you do not find the specific product you are looking for, contact our sales team at sales@kirkkey.com

Q: Do you have an outside sales engineer in my area?

A: We have regional sales engineers throughout the U.S. and Canada.  Visit our Contact Us page for contact information and to find where they are located.

Terminology

Q: What is a key interchange?

                A: The key interchange tells us how the locks are to be keyed.   (See note 4)

Q: What is the lock nameplate?

A: The name plate is how Kirk identifies the interlock. The nameplate includes three lines of important information. This information includes the order number, item number and item I.D.  *Not all interlocks accommodate a nameplate due to the size of the lock.  (See note 7)

Keys

Q: When do  duplicate or replacement keys normally ship?

A: Keys normally ship the same or following business day that the completed duplicate key release form is received.

Q: What if I do not have the original key that I need to duplicate?

A: Provide us the with the sales order and the item number on the nameplate located on the interlock and we will be able to duplicate your key. If the nameplate is not available,  please provide us with the lock number that is stamped on the face of the cylinder.  A duplicate key release form must be received.

Ordering

Q: How do I create a part number?

                A: Refer to the SD/HD ordering guides for assistance when creating a part number.

Q: What is your standard lock?

A:  The type of lock depends on the provisions provided by the equipment manufacturer.  It is best to contact the equipment manufacturer first to find out if any provisions are provided on the equipment for interlocks.  If no provisions are available, providing Kirk with additional information and pictures of your equipment, we can help determine the best solution for your interlocking needs.

Q: What is your standard bolt length?

A:  The bolt length is dependent on where the interlock is mounted in relation to the equipment. The bolt length is available from 0 to 7 inches in the withdrawn position. Please note that the bolt travel distance is always ¾” and cannot be changed.

Q: What information do you need for a replacement lock?

A: The sales order and item number off of the nameplate of the interlock you wish to replace.  Not all interlocks accommodate a nameplate due to the size of the lock.  However, the sales order number will be stamped on the interlock if a nameplate is not present.  If a key is needed with the lock a duplicate key release form is required.

Q: How do I place an order?

A: Fill out our order form found on our home page under "quick links". After this is completed email it to sales@kirkkey.com or fax it to 330-497-4400. If you have additional questions or need assistance contact sales at 800-438-2442.

This page is dedicated to answering common questions about Kirk, our products, and ordering.

If you are unable to find what you are looking for or need further information for your specific questions, please contact a KIRK® team member today at 1(800)438-2442 or 1(234)209-9301 or sales@kirkkey.com.

Getting Started  Terminology  Keys Ordering

 
 
 
 

kirk® frequently asked questions

Global Headquarters | 9048 Meridian Circle NW | North Canton, OH 44720 | USA  

                       (800)438-2442 | FAX (330)497-4400 | sales@kirkkey.com

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